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Crises such as a pandemic can push employers to try to introduce changes to employees’ contractual terms and even, as in Khatun v. Winn Solicitors Ltd ET/2501492/2020, to dismiss, if an employee does not accept the change. This case reminds us that no matter how critical and urgent the situation, and even if the proposed change might be a reasonable measure in the circumstances, employers must still act reasonably and follow a fair process if they are going to treat refusal to agree the change as justifying dismissal.